Frequently asked questions

The Library Usage Survey will give our community the opportunity to tell us how valuable they think the library service is and what they want from our library service in the future. The survey will:

• gauge general satisfaction with our equipment, facilities, resources, programs and services
• provide information on what library programs and services are most used
• provide information on the positive impacts our libraries have on their lives
• allow us to identify areas or services that need improving.

This Library Usage Survey aims to complement the library survey that was conducted earlier in 2022, by providing additional feedback and measurable data. This survey will collect important information on our opening hours, resources, programs and activities, as well as what is important to our library customers. This will assist the libraries to align their services and programs to better meet community needs and expectations as well as identifying what barriers might discourage people visiting or using our libraries.

The responses will be collated and used to maintain the good things that we are currently providing and improve on the gaps to offer library customers the resources, programs and services they want. 

The Library Usage Survey results will enable us to advocate for support and funding that will allow us to provide a library service that continues to meet industry standards, guidelines and collection outcomes.

You can participate and provide your feedback a number of ways:

• Complete the survey online before 4pm,  Monday 12 December 2022 and you can go into the draw to win one of three $100 gift vouchers. Terms and conditions apply. Hard copy surveys are available at the Civic Centre and South Perth and Manning libraries. 
• Come along anytime during one of our drop-in sessions to chat to a project team member and complete the survey in person:
  • Tuesday 15 November, Manning Community Hub laneway – 9-11am
  • Friday 18 November, Waterford Plaza – 9.30am- 3.30pm
  • Thursday 24 November, Manning Community Hub laneway – 2-4pm
  • Saturday 26 November, Farmers Market on Manning – 8am-12pm
  • Wednesday 30 November, Manning Community Hub laneway – 12-2pm

Information and documents on this page are available in alternative formats upon request. Please contact the City on 9474 0777 or enquiries@southperth.wa.gov.au for assistance.

• Ask us a question and we’ll either answer you on the project page, or email you directly.
• Email the City at enquiries@southperth.wa.gov.au or phone 9474 0777 and ask to speak to someone about the Library Usage Survey 2022.